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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan awareness programs
   • Determine objectives of program in consultation with relevant personnel
   • Identify and obtain resources within organisation that support the promotion and awareness program
   • Develop draft program structure that considers target group, location and message, and gain feedback from relevant personnel
   • Finalise program, incorporating feedback as required
   • Source and organise appropriate venue, presentation equipment and marketing materials for target group
2. Deliver awareness programs
   • Present information in a clear and logical sequence appropriate for target group
   • Use presentation equipment and marketing aids and materials in an effective manner to assist participants in understanding messages
   • Use case studies for descriptive purposes where appropriate
   • Provide opportunities for participants to ask questions to clarify points, and opportunities to discuss issues
   • Answer questions and refer queries outside the area of responsibility or expertise to relevant personnel
3. Evaluate effectiveness of awareness programs
   • Seek and analyse feedback from participants
   • Review own performance against objectives and participant feedback
   • Review suitability of approach, content and outcomes of presentation as guide for further programs
   • Use evaluation outcomes to make improvements to further awareness programs